Refund policy

Return and Refund Policy

Because our products are digital courses, live training sessions, and coaching services, this policy differs slightly from a policy for physical goods.

1. Cooling-Off Period
In line with South African consumer protection law, you may cancel your enrollment within 7 (seven) days of purchase and receive a full refund, provided you have not yet accessed course materials, attended a live session, or received 1-on-1 coaching time.

2. After the Cooling-Off Period
Once the 7-day cooling-off period has passed, or once you have accessed course content, attended a live class, or used any mentorship/consultation session, the purchase is non-refundable, except where required by law or at our discretion (see Section 4).

3. Live Classes, Bootcamps & Mentorship
- If you need to reschedule a live session or bootcamp date, contact us at least 48 hours in advance and we will do our best to accommodate you.
- Missed sessions without notice are not eligible for refund or rescheduling.
- Group bootcamps and workshops with fixed dates are non-refundable within 7 days of the session start date, as spots are limited and allocated in advance.

4. Exceptional Circumstances
We may, at our sole discretion, offer a partial or full refund outside of this policy in cases such as:
- Technical failure on our part preventing access to purchased content
- Course cancellation or rescheduling initiated by us
- Other exceptional circumstances reviewed on a case-by-case basis

5. How to Request a Refund
To request a refund, email with your order number and reason for the request. We aim to respond within 3 business days.

6. Refund Processing
Approved refunds will be processed back to your original payment method within 6 business days.